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Return Policy


If I would like to return my order, how do I do that?
For online order returns, you must return your purchase to us within 14 days of receiving it. Simply mail it back to us using the return guidelines listed in the next section. We will refund you (minus shipping) in the same method you paid.

What is your return policy?
Returns of unused (never worn) merchandise must be postmarked within 14 days of delivery to be eligible for return. The original purchase price minus the cost of shipping is returned. We do not offer returns on used merchandise. A package returned to us that is postmarked after 14 days of delivery, but no more than 30 days, will be eligible for an exchange.

How do I return an item?
You must obtain a RMA number either by using this form or by email before returning your item. Items may be returned via USPS mail only. We will only accept returns & exchanges that are sent via USPS. The item must be securely packed and sent back with customer information, contact details, reason for return or exchange, and RMA number. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages to show they have been delivered. You must pay postage for the returned package.

Do you I need a RMA number?
Yes, please fill out this online return merchandise authorization form to expedite your refund or exchange. Alternativley, you can contact to obtain your RMA number.

Can I send an item back without a RMA number?
Yes, however, a refund or exchange will not be issued.

What packaging should I use to ship my return back?
It is best to send your return back in a box or padded envelope for protection. We are not responsible for items lost or stolen while being returned to us. We strongly recommend sending back to us with USPS Delivery Confirmation.

What address should I mail my return package to?
You do not need a return authorization number or special label from us, just send it back to us…
12997 Village Blvd.
Madeira Beach, FL 33708

12997 Village Blvd.
Madeira Beach, FL 33708

Please include all contact details, reason for return or exchange, and order number. If opting for a refund, per our policy you will receive a refund for the items returned minus the cost of shipping.


How about exchanges?
We can take exchanges of unused merchandise as long is it is postmarked within 30 days of original delivery. Please indicate inside your package the item you want back in exchange, your order number, and the address we should ship it too.

Can I exchange a bracelet if I swam in the ocean or pool with it?
Once worn, the merchandise is ineligible for returns and exchanges.

How will I know when my exchange item has been shipped?
Once your exchange request has been processed an email will be sent to your email address on file when it has shipped out.


How long does it take to refund my money after I return it?
We will process your return as quickly as we can and will refund you (minus shipping and restocking fee if applicable) in the same method you paid. We will fully process your return within 2 weeks of receiving; it may take longer for the refund to post to your account depending on your bank or credit card company. Most refunds take 48 to 72 business hours to show up on your account, however some cards take longer.

My bracelet came in damaged or unraveled?
We take great pride in checking every order multiple times before the item arrives to you. We check the quality of the product, and make sure that everything is good to go. We want it to be perfect. However, sometimes Yeti’s or a pack of ravaging dogs gets to your order before it arrives. This is out of control so the best thing to do is contact us at support.

Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back to

What about if my bracelet just exploded off my wrist?
In the odd event of spontaneous bracelet combustion; or SBC for short,  there is not much we can do. However, you may to document this rare occurrence and see if there is something we can do to solve the mystery.